Delivery and payment

We take care of every detail - from placing your order to its careful and timely delivery.

Deliveries are made 7 days a week:
Monday-Sunday - from 9:00 a.m. to 10:00 p.m.

Same-day delivery is available if the order is placed and confirmed Monday through Saturday by 7:00 PM, and Sunday by 5:00 PM.

For early delivery 8:00–10:00 AM and evening delivery 8:00–10:00 PM, an additional fee applies - double the standard rate.

If you need your order delivered at a different time, please contact us - we’ll do our best to find a convenient solution.

If you don’t know the exact address

If the recipient’s address is unknown at this time, you can include their phone number or Instagram username in your order. We’ll contact the recipient directly to confirm the address and a convenient delivery time.

You can arrange for pickup from LOUÉ FLOWERS at Kolejowa 47A - simply select the appropriate pickup option when placing your order.

At LOUÉ FLOWERS, we offer several convenient and secure payment methods to make placing your order as simple and hassle-free as possible.

You can pay for your order with a Visa or Mastercard, via BLIK, Klarna, or Przelewy24, as well as with Apple Pay and Google Pay.

If you encounter any difficulties during checkout or have any questions, please contact us—we’ll be happy to help resolve any issues.

If you prefer to pay in cash upon delivery, please let us know in advance when placing your order.

Once your order is placed, we’ll confirm it and begin preparing it.

Warsaw — Zone 1
Delivery within Warsaw — 30 zł

Zone 2 — up to 10 km outside Warsaw
Delivery cost — 55 zł

*For deliveries outside of store hours or beyond Zone 2, the cost is calculated on a case-by-case basis. Please contact our administrator to confirm delivery availability and cost.

If you do not need delivery, you can always pick up your order in person at LOUÉ FLOWERS.

We want every LOUÉ FLOWERS delivery to be as convenient as possible and hassle-free. Therefore, please note the following important points.

LOUÉ FLOWERS is not responsible for failed deliveries in the following cases:
— the recipient is not at the specified address;
— the recipient refuses to accept the order;
— the recipient is unavailable during the agreed-upon delivery window.

In the event of a failed delivery, the order will be returned to the store. You may pick it up yourself within 24 hours of the failed delivery attempt.

If you’d like to schedule a redelivery, we’ll be happy to arrange it for an additional delivery fee.

If a redelivery is not required and the order has not been picked up within 24 hours, the order cost will not be refunded, as expenses for preparing and delivering the arrangement have already been incurred by that time.

Upon prior agreement with the recipient, the order may also be left by the courier with a doorman or security guard, with neighbors, or at the apartment door.

In this case, responsibility for the safety of the order passes to the recipient once it has been delivered to the agreed-upon location. LOUÉ FLOWERS is not liable for any damage to or loss of the order after it has been left.